TECHNICAL ARTICLE: tech_010.htm

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Title:
"Invalid Command Specified" Message appears Sending Email


Overview:
The message "Invalid Command Specified" appears when you attempt to email a Work Order or an Invoice.
 
Cause:
This type of message indicates that the SMTP server returned an error to FLEETMATE, meaning that the user's email authentication process failed. The most basic problem is that the user's email address/password combination was incorrect. However, this can also occur of the SMTP server domain does not match the domain present in the user's email address.
 
Solutions:

  1. Verify that the folder "C:\Users\Public\FLEETMATE\Temp" exists, and if necessary, create it.

  2. Verify that the password entered on the Mail tab on the Options | Preferences.. dialog is valid.
     

  3. Verify that the SMTP server domain matches the domain present in the user's email address as illustrated in the screenshot below.

Notes:
You may need to consult with IT personnel at your company for the correct SMTP Server value (or IP address), and the correct Port value to use.
 
Do NOT check Implicit SSL unless your server specifically requires this setting. Consult with your IT personnel for additional information.
 
In most cases, the Your E-Mail Address value and the Username value will match. However, this dialog is designed to enable you to define the Your E-Mail Address value independent of the email account used to transmit the actual email through your SMTP server. This was done to support customers that choose to route email through one source account.
 
All of the above settings follow each user's Windows account, and are independent of the FLEETMATE database that is in use.



If you need additional assistance, please write or call us:
 support@FLEETMATE.com 
410-282-3603
 


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FLEETMATE is a registered trademark of SCB Consulting, LLC.