Title: "Invalid Command Specified"
Message appears Sending Email
The message "Invalid Command Specified" appears when you attempt
to email a Work Order or an Invoice.
This type of message indicates that the SMTP server returned an error to
FLEETMATE, meaning that the user's email authentication process failed. The most
basic problem is that the user's email address/password combination was
incorrect. However, this can also occur of the SMTP server domain
does not match the domain present in the user's email address.
Verify that the folder
"C:\Users\Public\FLEETMATE\Temp" exists, and if necessary, create
Verify that the password
entered on the Mail tab on the Options | Preferences.. dialog is valid.
Verify that the SMTP server
domain matches the domain present in the user's email address as illustrated
in the screenshot below.
You may need to consult with IT personnel at your company for the
correct SMTP Server value (or IP
address), and the correct Port value
Do NOT check Implicit SSL unless
your server specifically requires this setting. Consult with your IT
personnel for additional information.
In most cases, the Your E-Mail Address
value and the Username value will
match. However, this dialog is designed to enable you to define the Your
E-Mail Address value independent of the email account used to
transmit the actual email through your SMTP server. This was done to
support customers that choose to route email through one source account.
All of the above settings follow each user's Windows account, and are
independent of the FLEETMATE database that is in use.